About us

The Association of Business Service Leaders (ABSL) is the leading independent non-for-profit organization in Europe representing the business services sector. It was established in 2009.  ABSL brings together Shared Service Center (SSC) and Global Business Services (GBS), Business Process Outsourcing (BPO), Information Technology Outsourcing (ITO) and Research & Development (R&D) investors, organizations, and leaders. 

Today ABSL represents over 500 of the largest companies in the world and set the standards and direction for growth in the industry.  We provide inspiration, support best practices, and offer our members and partners opportunities to share their knowledge, ideas and experience.

ABSL DACH is the first independent non-for-profit business services association representing the sector across Germany,  Austria and Switzerland. It brings together GBS leaders, provide strategic direction, foster networking and align with other ABSL Country Chapters to promote cross-European cooperation, collaboration & growth among the Shared Service Center (SSC), Global Business Service (GBS), Business Process Outsourcing (BPO), Information Technology Outsourcing (ITO) and Research & Development (R&D) organizations. 

Every year, ABSL organizes more than 100 meetings, training and workshops to encourage companies to share their knowledge and experiences, inspire one another and build relationships with industry representatives and decision-makers. 

Our events address a wide array of industry-relevant topics from domain-specific knowledge sharing sessions to global economic and industry trends presented during the ABSL Annual Conference that each year hosts more than 1000 participants from all over the world.

Our reports

ABSL’s publications are the most valuable source of information about the sector and the directions for its growth.

ABSL’s studies provide in-depth descriptions of the industry, both on a national and regional level, and are widely used by member companies, local governments and journalists. For potential investors, ABSL reports are the primary source of knowledge about the investment climate, which they use in making forecasts when planning the location of their activities. An example of the report from our Partners in Poland, can be found in our @Publications section

ABSL International

ABSL in Europe comprises organizations operating in Bosnia and Herzegovina, the Czech Republic, Latvia, Poland, Romania, and now ABSL DACH operating in Germany, Austria and Switzerland.
The purpose of ABSL’s international cooperation is to inspire the community of companies in the sector to constantly strive for excellence, and to promote the continued growth and strengthening of the sector’s standing in the region. 
The rapidly growing business services sector in Central and Eastern Europe now employs over 750,000 people. As a result of robust international cooperation, we are able to learn and benefit from the experience of companies across the region, accelerating the industry’s growth and effectively addressing the challenges it faces. As the largest organization representing the sector in the region, ABSL strives to promote innovative companies and support new investments that will help the industry grow on an entirely different level.



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